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Helping employees handle difficult people
Educator, trainer and creator of teaching kits & resources
Drug & alcohol educator
MC, facilitator, host & rapporteur
Researcher, evaluator, report writer & conference presenter
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How to handle tough conversations
Deal with difficult people
Stop unacceptable behaviour
Deliver excellent customer service especially when the going gets tough
Be diplomatically assertive
Communicate with REAL-FLAIR
Help teenagers handle tough conversations
How to present like a champion
How to conduct Role-Plays That Work
Facilitator, MC, Host & Rapporteur
How to help teenagers handle the real world of alcohol
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Mark McPherson
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Blog
Okay, okay. I know everyone has to have a blog; so mine is coming soon. Mark.
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