Would you, your staff or someone else like to be better at:
speaking up at a staff meeting or seminar?
being the chair a staff meeting or AGM?
speaking to a colleague about a perceived injustice, their lateness or the volume at which they talk on the phone?
speaking to a fiend about a delicate and sensitive issue?
being clear to a customer or patron that their behaviour is unacceptable, that they will not be served or that they need to leave the premises? or
telling a friend who has been drinking that you will not be accepting a lift with them, despite high-spirited friends encouraging you to hop in?
Then diplomatic assertiveness is for you
Mark’s an authority on how to be assertive but more importantly how to be diplomatically assertive. Diplomatic assertiveness combines the directness of high-quality assertiveness with the smoothness of tact and diplomacy.
First, diplomatic assertiveness uses Real Life Scenarios. These are realistic, relevant, down-to-earth scenarios that are gathered from the real world of the participants- not from the world of the facilitator.
Second, diplomatic assertiveness uses principles and strategies, including the development of Personalised Conversation Scripts, so participants have the right words, the right sequence of words and the right non-verbal communication techniques.
Third, diplomatic assertiveness uses Agent Provocateur Role-Plays because they’re Role-Plays That Work. Participants develop a set of skills to deliver their scripts in the real world where it counts, and where things don’t necessarily go according to plan.
Ask Mark about tailoring a program to suit your particular needs.