1. How to Take Control of Tough Conversations before they take control of you
a. How to put an end to unacceptable behaviour;
b. How to deal with difficult people;
c. How to deliver excellent customer service even when the going gets tough;
d. How to be diplomatically assertive;
e. How to communicate with R.E.A.L.-F.L.A.I.R.; and
2. How to help teenagers
handle Tough Conversations such as say no to sexual harrassment, say no to an unwanted drink, refuse a lift with a drunk driver (or anyone they don’t want to go with) and more. This is specially designed for teachers, youth workers, counsellors, etc but there’s a special section for parents & guardians.
Perhaps something a little different? Ask him.
3. Use Agent-Provocateur Role-Plays because they’re Role-Plays That Work
Like you, Mark knows that traditional types of role-plays have some serious problems. Mark’s been using advanced role-plays and behaviour-rehearsals for over 30 years and he can help you use them too so your training comes alive.
4. Present like a champion and get a standing ovation even when presenting the finance report
Mark is a professional speaker and presenter. He conducts both public and in-house programs and can help you: deliver a great introduction; use stories, facts and imagery to build a powerful message; use the right movements and at the right time; deliver an ending to leave the audience wanting more; and much, much more.
Mark is a speaker, presenter, trainer, educator, facilitator, mentor & coach. What are you after?
1. Keynote Speaker & Conference Presenter
Mark has over 35 years experience in presenting at conferences and at all types of learning and development programs. He provides keynotes and all other types of presentations, seminars and coaching sessions.
2. Educator & Trainer - short talks, seminars, workshops & extended programs
Mark’s high-energy and entertaining approach is guaranteed to both engage and inform. He is big on leaving audiences with ideas and skills that can be immediately put into action. Mark delivers both ‘in-house’ and public programs.
3. Coach, Mentor & Consultant
Mark works one-on-one with individuals and also works with small groups. It’s what you want that counts.
Mark can combine a keynote with a break-out session, a short talk with coaching, a workshop with some consultancy services; and he can deliver his presentations and programs in ‘one go’ or spread them out over a few weeks or over a few months. It’s whatever works for you.
Plus Mark’s a: Facilitator, MC, Host & Rapporteur
Are you after a Facilitator, MC, Host or Rapporteur?
An overview of Mark’s services – coming soon