Could you imagine having a conversation which is:
tough even before you had it? One where just the thought of it was so unnerving, unsettling and stressful that you wanted to put it off, and maybe you did and perhaps for far too long? or
tough during it? One where you, the other person or both could easily have got emotional, upset or angry? Ever had one that turned out that way? or
tough getting the outcome you wanted? One where you were too soft which meant you didn’t make the point you needed to make? Ever been too hard which then put you in a poor light or allowed the other person ‘off the hook’? Ever feel that you got it pretty much right only to find out later that the other person ’didn’t seem to get it at all’ or maybe they ‘got it’ but nothing changed or that things got even worse?
If you can, then you know what a tough conversation (TC) is. But, we’ll add something extra. We’re only concerned here with TCs where you’re after a fair, honourable and ethical result, even if the other person doesn’t see it that way. This means that the content, process and outcome are all important; they matter.
If you don’t handle a TC well, you not only run the risk of failing to get the result you want, you also run the risk of making yourself look bad, losing support, lowering morale, damaging relationships and damaging the business.
Mark gives you and your staff the tools you need to get the right results, to look good and make the business look good. Talk to Mark about him providing: a presentation from a keynote to a break-out session; a workshop from a few hours to a day to something spread over a few weeks; or one-on-one or small group coaching. He’ll help you:
deal with difficult people effectively, efficiently & ethically;
put an end to unacceptable behaviour and doing it honourably;
deliver excellent customer service even when the going gets tough;
be diplomatically assertive and speak up, state your case and make your point?
communicate with R.E.A.L.-F.L.A.I.R. all the time, no matter what; or
help teenagers learn how to refuse the offer of an unwanted drink, put an end to sexual harassment, say ‘no’ to a drunk driver, and much more.