Are you after a no-nonsense approach to improving your team’s people skills and interpersonal communication skills? Are you after a way of helping your team forge stronger relationships through strategies like:
building Rapport and showing empathy?
Explaining clearly and concisely without sounding condescending?
Acknowledging efforts and frustration so people feel affirmed?
Letting people have a say and vent a little?
Framing and focussing a conversation so people know where they’re going and why?
Listening and I mean really listening using techniques like AEIOU?
Asking so people respond with answers that are relevant and meaningful?
Using techniques that make use of ’I statements”; and
taking Responsibility for misunderstandings without accepting responsibility for problems which aren’t of their doing?
Then look no further because Mark has put these 9 essential skills together under the acronym REAL-FLAIR. These skills are essential because they’re at the heart of the ability to handle Tough Conversations and at the heart of outstanding communication skills. Mark can tailor a keynote or some other type of presentation, a workshop for some other type of education program to suit your needs. It what suits you that counts. Here’s a few ideas for titles of session for your consideration:
The art of REAL-FLAIR.
How to speak so people will listen, and listen so people will speak.
How to get people to like you by being FBI – Flawless, Beyond reproach and Impeccable.
The 21 types of lousy communicators, and how not to be one of them!
The science and art of non-verbal communication.
Contact Mark and teell him what you’re after.