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About Mark
Helping employees handle difficult people
Educator, trainer and creator of teaching kits & resources
Drug & alcohol educator
MC, facilitator, host & rapporteur
Researcher, evaluator, report writer & conference presenter
Professional services
Speaker
How to handle tough conversations
Deal with difficult people
Stop unacceptable behaviour
Deliver excellent customer service especially when the going gets tough
Be diplomatically assertive
Communicate with REAL-FLAIR
Help teenagers handle tough conversations
How to present like a champion
How to conduct Role-Plays That Work
Facilitator, MC, Host & Rapporteur
How to help teenagers handle the real world of alcohol
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Mark McPherson
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